We carefully select raw materials from certified factories that uphold fair labor practices and safe working conditions. Additionally, we support local communities by sourcing some of our smaller orders from home-based artisans.

All orders are processed through your Account Manager. Once you approve the digital mockup and design sheet, you will be directed to make a payment for your order. After you approve the initial samples, your Account Manager will submit the order for production. They will efficiently manage the process from start to finish, ensuring everything goes smoothly, and your order is created as it appears in the proof and shipped on time.

Call us at 470-206-5354 or shoot us a note via the contact form on our "Contact Us" page.

Once you approve your design, we will begin manufacturing your order. Your products will be shipped within 4-6 weeks, with an additional 7-10 days for delivery to the designated location.

Unfortunately, we do not offer the option to purchase a single polo. Our minimum order quantity is 50 pieces per design for regular polos. However, the minimum order quantities may vary for sustainable products. Please contact our team to learn more about the specific MOQs for sustainable options.

Our primary fabric for all polos is a premium blend of 92% Polyester and 8% Elastane. However, we also provide options such as Organic Cotton, Modal, Recycled Polyester, and Recycled Cotton upon request, based on availability, to support your sustainability initiatives.

All our polos are 100% customized to your brand guidelines and brief. Additionally, we offer decoration options such as embroidery, heat transfer, and woven tags.

We accept .ai, .eps, and .pdf formats, as long as your logo is vectorized. A vectorized logo ensures the quality of customization.

Yes, we will send you a photo of your product for approval before starting mass production. Once you give your approval, production will begin.

Full payment is required upon order submission and before the order goes into production. You can pay via credit card, ACH/Wire transfer.

Absolutely! We understand that plans can change. You can modify your order until your artwork is approved. Cancellations can be made for a full refund up until that point.

Unlike many custom design services, we do not charge any setup or design fees. Our world class designers will do  two unique designs and a few revisions of those for you, free of cost. Additional designs may be charged extra.

Yes! Please indicate this when placing your order, and our team will reach out to collect all necessary addresses and details. Note that this service may incur additional shipping fees. Contact your account manager for more information.

Of course! Please indicate this when placing your order, and our team will contact you to collect all the addresses and related information.

At Sparkpolo, we offer a robust color palette that aims to match the PMS color standards. While our equipment is regularly calibrated to achieve precise color reproduction, it's important to note that an exact color match cannot be guaranteed. Please be aware that online designs may feature RGB values that can vary from one monitor to another. In production, these RGB values are converted to CMYK values for printing. As a result, there may be a color variations between online previews and the actual production garments.

Once the artwork is approved, orders cannot be modified or canceled. Approval signifies the finalization of production details. If you need to make any adjustments, please reach out to us at hello@sparkpolo.com before giving your approval. Our team is dedicated to your satisfaction and will do our best to accommodate your requests prior to artwork approval. Please refer to our terms & conditions for more details

At Sparkpolo, our products are fully customized to meet your unique needs, making them ineligible for returns. However, if you encounter any defective garments, our team will assess each case individually to find a suitable resolution. Please note that Sparkpolo products are also non-returnable, and any defects will be reviewed on a case-by-case basis. We strive to ensure your utmost satisfaction with our products and services. Should you encounter any issues, feel free to reach out to us, and we'll be more than happy to assist you.

At Sparkpolo, we take copyright and trademark policies seriously. When customers upload an image or logo, they grant us a royalty-free, irrevocable license to use and reproduce the provided content on customized products as per their orders. The customer also agrees to indemnify Sparkpolo for any use of the uploaded image or logo on the customized product. Please note that Sparkpolo reserves the right to decline any order containing inappropriate logos or phrases. Compliance with state or league regulations is essential. It is the customer's responsibility to ensure that the designed polos and other products comply with the rules set by their state or league's governing body. If you have any questions or need further clarification regarding our copyright and trademark policies, please feel free to reach out to our team. We are here to assist you.